Shipping & Delivery Policy

At Eyewear & Co, we aim to provide a smooth and reliable shopping experience from the moment you place your order to when it reaches your doorstep. We deliver across Pakistan, ensuring your eyewear arrives safely, securely, and on time.

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1. Shipping Coverage

We offer nationwide delivery across Pakistan through trusted courier partners to ensure fast and safe delivery of your eyewear.

For international orders, please contact us at info@eyewearandco.com before placing your order to confirm delivery availability and shipping charges.

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2. Order Processing Time

• Orders are processed within 24–48 hours after confirmation (excluding weekends and public holidays).

• Once processed, you will receive a confirmation email or SMS with your order details and tracking number.

Please note: During high-demand periods (sales or new arrivals), order processing may take slightly longer.

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3. Delivery Time

• Major Cities: 2–4 business days

• Other Areas: 4–7 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, or location accessibility.

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4. Shipping Charges

• Free shipping is available on orders above a specified amount (as mentioned on the website).

• For smaller orders, a standard delivery fee will be applied at checkout.

• Any additional charges such as remote area delivery fees will be communicated prior to shipment.

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5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment directly through the courier partner’s website or our Order Tracking page.

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6. Delayed or Failed Deliveries

If your order is delayed beyond the estimated time, please contact our support team at info@eyewearandco.com.
In case of failed deliveries due to incorrect address details or unavailability of the recipient, re-delivery charges may apply.

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7. Damaged Packages

If you receive a package that appears damaged or tampered with, please do not accept it and contact us immediately. Once accepted, any claim for damage must be reported within 48 hours of delivery along with photos of the product and packaging.

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8. International Shipping

For international customers, shipping times and costs may vary depending on the destination country, customs regulations, and courier service used. Customs duties or taxes (if applicable) are the responsibility of the customer.

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9. Contact Us

If you have any questions about your order, shipment, or delivery, please reach out to our customer care team:
📧 info@eyewearandco.com
📍 Liberty, Lahore, Pakistan